Refund policy

You have 30 days after receiving your order to request a return.

Eligibility conditions

To be eligible, the item must be in the same condition as you received it: unworn, unused, with its tags and in its original packaging. Proof of purchase (receipt or order confirmation) is required.

How to make a return

Write to us first at lunoorentreprise@gmail.com. The return must be approved before you send it: we will give you the return address and the instructions. Items sent back without prior approval will not be accepted.

Damaged items or order errors

Inspect your order on arrival and contact us right away if an item is defective or damaged, or if you received the wrong item. We will review the situation and make it right.

Non-returnable items

Sale items and gift cards are not refundable.

Exchanges

The fastest way to get the item you want is to return the eligible item and, once the return is approved, place a new order.

Refunds

Once we receive and inspect your return, we will let you know whether the refund is approved. If it is approved, the refund will be issued to your original payment method within 10 business days. Your financial institution may need extra time to process it.

Any questions: lunoorentreprise@gmail.com.